Surrey Female Hockey Association (SFHA)
Handbook for Players and Parents
(Revised January 2007)
REIMBURSEMENT POLICY OF FEES
MUTUAL AID INSURANCE
PROBLEMS & GRIEVANCES
ZERO TOLERANCE ON VERBAL ABUSE OF OFFICIALS
CODE OF CONDUCT
OUT OF TOWN CODE OF CONDUCT
HARRASMENT AND ABUSE POLICY
SFHA POSITION DESCRIPTIONS
FAIR PLAY CODES
When you register your daughter with Minor Hockey, you are expected to commit yourself and your daughter to the Team and participate in Team activities. These include such items as practices, games, scorekeeping, timekeeping, managing, coaching, phoning, cleaning jerseys, selling 50/50 tickets, etc.
Without help in all these areas there would be no Team for your daughter to play on. Remember, a Team is a group of members working towards one common goal – To learn skills and have fun.
Not only is regular attendance at practices and games crucial in developing the skills of your daughter but it can deny another player the opportunity to learn. It is for this reason that the Association has adopted the following attendance policy:
The Team Manager will be responsible for maintaining attendance records for all games and practices. Absenteeism of greater than 30% of all regular Association games and practices is unacceptable for reasons other than illness, injury or other Coach approved activity.
Disciplinary procedure is: i) Verbal warning from Team manager ii) If situation continues, a written warning from the Division Coordinator, iii) If situation continues, expulsion from Association without refund of registration fees.
It is expected that the Team Manager or Coach be advised of your absenteeism and the reason prior to the ice time.
Reimbursement Policy of Fees
Refund requests must be received in writing by email to the firstname.lastname@example.org
. Players withdrawing from SFHA prior to evaluations will receive a full refund. Players withdrawing prior to September 30 will have their refund reduce by $100 for ice costs, insurance and adminstration. Players withdrawing prior to October 31 will have their refund reduced by $175 for ice costs, insurance and administration. No refunds after October 31.
To ensure your daughter is safe and properly protected during an on-ice session, the following equipment is mandatory:
- CSA approved helmet complete with face guard
- BNQ approved neck protector
- Shoulder pads
- Elbow pads
- Hockey gloves
- Pelvic protector (“Jill”)
- Shin/knee pads
- Garter Belt
- Hockey Pants
- Skates (fitted properly)
- Stick (suggested to be at player’s chin with shoes on)
For goalies, the Association currently will supply appropriate equipment if necessary (stick and helmet/mask excluded) to the Team’s regular goalie. This equipment is not to be used for street hockey.
The association will provide Game Jerseys with the mandatory stop patches, which are to be centered directly above the number. Game socks can be purchased from the Association at the beginning of the season.
Surrey Female Hockey is committed to a proactive approach to Risk Management, under the guidelines provided by the Canadian Hockey Association (CHA). Every team will have at least one appointed Canadian Hockey Safety Program (CHSP) certified official (Team Safety Coordinator). In addition it is prudent for all members to be aware of unsafe situations that may be encountered from time-to-time and report them promptly to the CHSP official or to Team Management.
Mutual Aid Insurance
All players and coaches are insured against injury during all approved on-ice activities. This is mandatory for all players, coaches and their assistants. No person shall be allowed on the ice surface or at the bench until the insurance is in place and a mutual aid number has been confirmed. The insurance coverage is void if the players are out on the ice without a coach present. The team manager must always confirm insurance coverage for any travel or off-ice events before allowing the team to participate.
This insurance is meant to cover items not covered by your own B.C. Medical or extended medical plan. The maximum payable is determined by BCAHA annually. Any accident or injury should be reported as soon as possible to your Team Safety Coordinator, who will have the appropriate forms.
All players will be asked to complete a medical information form at the beginning of the season. The Team Safety Coordinator will hold these forms. Discuss with your Team Safety Coordinator any medical conditions, which may require special attention by Team Management in a crisis situation (e.g. History of Concussion, Diabetes, Asthma, Allergies, etc.).
The Executive would like to remind all parents that Team Officials are generally unqualified in dispensing medication and cannot accept responsibility for administering it.
If an injury or illness occurs, the Team Officials may request a medical certificate be provided prior to the player’s return to on-ice activities.
Problems & Grievances
It is possible that during the season you or your daughter may encounter a problem or have a complaint. In such incidences the Association has adopted the the “48-hour cooling off” ” initiative. Under this initiative, the parties are not to approach each other on the issue within 48 hours of the occurrence.
After the 48 hours has elapsed, speak with your Team Manager to try and resolve the issue at the Team level. It is the Team Manager’s responsibility to arrange a meeting between the Coach, Player and Parents if appropriate. If the meeting does not resolve the differences amicably, then the Team Manager can call upon the assistance of the Divisional Coordinator. Should difficulty in resolving the outstanding issue continue, a written request by the divisional coordinator would be made to the Chairperson of the Review Committee to arbitrate. Should this occur, all parties shall require written submissions.
All decisions by the Review Committee may be appealed to the Executive Committee, except where the review was that of a decision by the Association President or the Executive Committee. Such appeals must be made in writing to the Secretary of the Association. (See SFHA Constitution and Bylaws).
Zero Tolerance on Verbal Abuse of Officials
The SFHA would like to make each participant aware that the CHA and BCAHA have adopted a zero tolerance policy on abuse of officials. Please refer to CHA Rule 47. Officiating complaints should be made in writing by your team manager, who will refer them to the proper authorities.
Coaching and running a Team can be a very demanding job. There are many aspects involved in making the season a success. It is suggested that the key to success is spreading the duties around to as many people as possible. In this Handbook is a copy of the various positions available with their related duties. Remember that duties can be delegated to reduce the workload by any one individual.
It is expected that each Team discuss a means to raise additional funds that will be used
solely for Team oriented expenses. These expenses will include referee fees, Christmas
parties, Tournaments, additional ice times, wind-up parties and the like. This can include
a combination of 50/50 draws at home games, monthly contribution by parents or
additional Team fundraising. The team Treasurer must provide an accounting of all funds
to the Team and the Executive on a regular basis. When the final year-end report is
completed, any surplus funds in excess of $100.00 must be reimbursed to the team
Individuals or organizations that wish to show support for SFHA may do so either at an
association level” or at a “team level”, as follows:
Association Level: Contributions made directly to the Surrey Female Hockey Association
will be eligible to be considered as “corporate sponsorships”, which would include public
acknowledgment or promotion of the sponsor’s participation. In most cases, such
sponsors would be encouraged to provide their support to the SuperHeart Tournament,
and such promotion would be through either the tournament programs, banners hung at
tournament locales, or other options as approved by the Tournament Committee.
Corporate contributions might also consist of merchandise or other items to be used in
Fundraisers such as the Association Pub Night door prize draw, and would again include
public sponsorship acknowledgment.
Team Level: Contributions made directly to a specific team within SFHA will be
eligible to be considered as “donations”. The team will be permitted to retain all the funds
donated, and should include the donation in their operating budget for the season (may be
used for various costs such as tournament fees, additional ice time, travel costs, social events
such as yearend parties, etc). A donation does not include entitlement to corporate promotion,
but a newsletter thank-you would be appropriate.
Tax-Status: SFHA is not a registered charity and is not permitted to provide receipts for
income tax purposes.
Jerseys: SFHA does not allow corporate name bars on jerseys or other equipment. All
teams must wear SFHA jerseys only.
It is expected that all players, parents, spectators and coaches display appropriate conduct
at all times. It is expected that all coaching decisions be respected and if there is any
disagreement with their decisions it is discussed afterwards; away from the rest of the
players. If there remains to be a serious concern, the appropriate grievance procedure
outlined in a previous section is to be followed.
Enclosed with this Handbook are the various Fair Play Codes and general out-of-town
Code of Conduct guidelines. Please keep these in mind at all times during practices and
games. Additionally, each Team may institute specific rules for behavior and conduct for
the players to follow.
It will be the obligation of the Team Manager to immediately report any serious breaches
with respect to behavior or conduct to the Review Committee. Repeated breaches by any
member or player will not be tolerated. Consequences can include suspension of playing
privileges for players or expulsion from the Association for members.
Out of Town Code of Conduct
During away games, it is important to be aware that each and every participant not only
represents themselves and the Team but the Surrey Female Hockey Association also.
During games outside Surrey, they also are ambassadors of the City and/or Canada when
traveling outside Canada.
Therefore, it is crucial all participants adhere to these Code-of-Conduct and any
additional Team specific Codes, which may be added. Acknowledgement and acceptance
of these Codes is mandatory prior to participation in any away games. - Respect must be
shown at all times to personal property. This includes, but not limited to, locker rooms,
arena fixtures, arranged accommodations and motor vehicles. - In cases where games
involve overnight accommodations, no player shall proceed on their own away from the
arranged accommodations or the ice arena where the games are played. Accompaniment
by the player’s parent(s) or responsible adult is expected. In this case, please advise the
Coaching staff or Team Management of your approximate itinerary. - In cases where
games might involve overnight accommodations, the Coaching Staff may impose a
curfew to be in effect. At curfew time, it is expected that all players be in their assigned
accommodations, without visitors in their rooms. - All issues regarding officials or
opponent’s actions are to be directed to either the Coaching staff or Team Management.
These are the only authorized representatives of the Team to deal with such issues. -
Consequences of non-adherence to these Codes and any others that may be Team
specific, is to be at the discretion of the Coaching staff and Team management. This may
include playing privileges being suspended to the parent being contacted to make
arrangements for the player’s safe return home. Additional consequences may be
imposed by any or all of SFHA, PCAHA, BCAHA or CHA.
Harassment and Abuse
Surrey Female Hockey Association (SFHA) is committed to providing a nurturing and
enjoyable environment for all of its members. In this spirit, SFHA executive wishes to
establish, and to inform their members of our zero tolerance policy with respect to abuse
and harassment. The consequences for violating abuse and harassment policies include:
1) The filing of an incident report;
2) A hearing with the SFHA Disciplinary/Review Committee; 3) Possible temporary
suspension from the team, arena, or Association 4) Possible permanent expulsion from
the team, arena or Association
The following are all reviewed with zero tolerance by the SFHA Executive and apply to
all parents/spectators, players, coaches, and officials at all SFHA sanctioned events,
home and away, and at all locations of SFHA sanctioned activities (e.g. rinks, hotels,
restaurants, fundraising locations, etc.):
- sexual abuse / harassment;
- emotional abuse/harassment (in the form of name calling, threatening, ridiculing,
isolating, hazing or ignoring);
- physical abuse/harassment (injuring or threatening to injure);
- neglect (improper attention to injuries, inadequate or unsafe equipment, or improper
road trip supervision);
- obscene language directed to any person at any time;
- racial slurs
- taunting of players, coaches, officials or other spectators (by means of baiting,
ridiculing, threats of physical violence or actual physical violence);
- retaliation and/or intimidation against any individual who has filed a complaint.
All SFHA members are reminded that alcohol or drugs have no place in youth sports.
Any player caught under the influence (or in possession) of alcohol or drugs will be
immediately suspended pending a hearing with the Disciplinary/Review Committee. Any
player expelled from the Association after being found guilty of such an infraction by the
Review Committee will not be entitled to a refund; in full or in part and that the
Association will seek to have such disqualification be recognized by BCAHA.
Under no circumstances should coaches interact with players if under the influence of
alcohol, and coaches should not engage in any alcohol consumption around players,
including at hotels during tournament travel.
Harassment Policy Violations/complaints about a 1) coach or team official, or 2)
parent/spectator must be first addressed to the Secretary, c/o Surrey Female Hockey
Association, P.O. Box 88526, Newton Town Centre, Surrey, B.C. V3W 0X1, in writing
for referral to the Disciplinary/Review Committee.
For players, game violations are subject to PCAHA and BCAHA rules and regulations. A
coach may suspend, for discipline, a player for up to one game. Coach suspensions of
more than one game must be approved by the Disciplinary/Review Committee.
Player Evaluations (See attachment below 2007 Evaluation Pocess)
SFHA – Position Descriptions
Note: Some duties may be re-assigned from season-to-season as approved by the
1. It shall be the duty of the President to chair all meetings of the Association and to
perform all such functions as usually pertain to this office.
2. Represent the Association at PCAHA and BCAHA meetings.
1. The Vice-President in the absence of the President shall have all the powers and
perform all of the duties of the President.
2. Coordinate Association’s fundraising program. Handle submission of Casino Grants.
3. Risk Manager for the Association.
4. Tournament Director for the Association.
1. The registrar is responsible for the proper registration and insurance of all team
officials and players.
2. The registrar is responsible for carding of Teams with BCAHA.
1. The Secretary’s duties shall be to conduct the correspondence of the Association, the
Directors and the Executive Committee, keep minutes of all of the meetings of the
Association whether Executive, Annual or General.
2. The Secretary shall have custody of all the records and documents of the Association,
and submit the appropriate filings for the Registrar of Companies pursuant to the
requirements of the Society Act.
1. The treasurer shall keep such financial records, including books of account, as are
necessary to comply with the Society Act, receive all moneys due to the Association and
shall be responsible for their safekeeping.
2. The Treasurer shall maintain appropriate records off all bills approved by the
membership at regular meetings and submit appropriate filings for the Registrar of
Companies pursuant to the requirements of the funds. They must see that full and
accurate records are kept thereof, make an annual report in writing, showing the finance
condition of the Association and the results of the years operation and ensure that any
other financial reports, which the Directors require, are prepared and presented. Any and
all cheques drawn on the Treasury shall require the signature of any two of the three
Officers: President, Treasurer and Secretary.
1. The Past-President shall be a member of the Executive and assist the President in
1. The position of Public Relations shall be responsible for the liaison between the
Executive and parents, and the liaison between the Association and the media.
2. Responsible for the arrangements for Team Photos.
3. Assist in coordinating the Associations fundraising program, such as events planning,
advertising, and sponsorship.
4. Assist in preparation with the Newsletter.
1. The Director at Large shall assume responsibilities as directed by the Executive
1. Obtain and schedule ice for the Association.
2. Represent Female Hockey at the Surrey Ice Allocation Meetings.
1. Maintain an inventory of all Association owned equipment.
2. Maintain complete records of equipment issue and returns.
3. Ensure timely return of Association equipment at the end of the season.
4. Source and purchase new equipment on behalf of the Association and with Executive
1. Responsible for the day-to-day operation and decorum of their respective division.
2. Sit on Risk Management Committee and communicate Risk Management information
to the teams.
3. Responsible for handling complaints re: players, parents, team officials and referees
within their division following referral by Team manager.
4. Sit on Coach Selection Committee and provide feedback to Executive on coaching situations during the season.
5. Coordinate with coaching staff team selection and provide Registrar with team lists of
players and officials within their division.
6. Responsible for the appointment of team officials on teams within their division
(Manager, Team Mom, CHSP Safety Coordinator)
7. Liaison between Executive and team managers and coaches.
1. Coordinate Coach and Referee training courses, making sure that all team officials
have the proper training.
2. Heads Coach Selection committee.
3. Coordinates Evaluations.
1. Responsible for the organization of all practices and games and liaison with assistant
2. Responsible for the conduct of all players on the ice.
3. Responsible, in conjunction with the team manager, for the conduct of all players off
4. Responsible for the physical safety of players on ice.
5. Responsible for ensuring that adequate numbers of on ice assistants is available at each
6. Responsible for the development and implementation of an appropriate long term
coaching program for the team (approved by the Coaching Coordinator).
1. To assist the Coach as directed on the ice during practices and on the bench during
2. Provide general assistance to the coach as required.
Please note: It is expected that these duties be shared with the Team Mom and
other parents where appropriate.
1. Responsible, with the Coach, for the off-ice conduct of all players and team personnel
at all practices and games.
2. Responsible for the supervision, care and return of all equipment issued by the
Association to the team.
3. Responsible for the arrangement of games in liaison with the Coach.
4. Responsible for notifying players of game times.
5. Responsible for ensuring that arrangements for referees and timekeepers have been
made prior to home games.
6. Responsible for team travel arrangements and accommodations to out-of-town
tournaments and games.
7. Responsible for obtaining the required sanction when playing teams from the USA
whether at home or away (required for insurance purposes) and notifying Executive in
advance of such events.
8. Coordinate name bars for players and arrangements for team jerseys.
9. Responsible for handling complaints on the team, if unresolved, refers to Division
10. Responsible for organizing 50/50 draws and ensuring those required records are kept.
11. Responsible for paying and accounting of referee fees.
12. Coordination of Association fundraising at team level.
13. Responsible for keeping team attendance records.
14. Responsible for accounting of all funds for the team.
1. Supervise and ensure appropriate behavior in the dressing room before and after games
and practices. Be responsible for advising male coaching staff when the players are ready
for pre-ice instructions. It is recommended that two adults be in the dressing room with
the team at all times.
2. Assist with phoning.
3. Assist with the collection of various monies when required.
4. Provide general assistance to the Team Manager.
1. Implement an effective risk management program with your team to prevent injuries
and accidents before they happen.
2. Taking a proactive role in identifying and minimizing or eliminating risks.
3. Promoting and reflecting the values of Fair Play.
4. Ensuring that all players are free from physical and/or emotional mistreatment.
5. Conducting regular checks of player’s equipment and advising on the purchase of
6. Promoting proper conditioning and warm-up techniques as effective methods of injury
7. Maintaining accurate medical history files on all players, and bringing these to all
games and practices.
8. Maintaining a fully stocked First Aid kit and bringing it to all games and practices.
9. Implementing an effective Emergency Action Plan with your team and practicing it
regularly to ensure all involved understand their roles.
10. Recognizing life threatening and significant injuries, managing minor injuries,
determining when to remove a player from action, making referrals to medical professionals
when necessary, and coordinating return to play.
11. Promoting a healthy lifestyle with all hockey participants and facilitate
communication regarding safety, injury prevention and player health.
12. Act as Safety person for both your own team and opponents if only one Safety person
FAIR PLAY CODE – FOR PLAYERS
- I will play hockey because I want to, not just because others or coaches want me to.
- I will play by the rules of hockey, and in the spirit of the game.
- I will control my temper – fighting and “mouthing off” can spoil the activity for
- I will respect my opponents.
- I will do my best to be a true team player.
- I will remember that winning isn’t everything – that having fun, improving skills,
making friends and doing my best are also important.
- I will acknowledge all good plays/performances – those of my team and my opponents.
- I will remember that coaches and officials are there to help me. I will accept their
decisions and show them respect.
FAIR PLAY CODE – FOR COACHES
- I will be reasonable when scheduling games and practices, remembering that players
have other interests and obligations.
- I will teach my players to play fairly and to respect the rules, officials and opponents.
- I will ensure that all players get equal instruction, support and playing time.
- I will not ridicule or yell at my players for making mistakes or for performing poorly. I
will remember that players play to have fun and must be encouraged to have confidence
- I will make sure that equipment and facilities are safe and match the players’ ages and
- I will remember that participants need a coach they can respect. I will be generous with
praise and set a good example.
- I will obtain proper training and continue to upgrade my coaching skills.
- I will work in cooperation with officials for the benefit of the game.
FAIR PLAY CODE – FOR PARENTS
- I will not force my child to participate in hockey.
- I will remember that my child plays hockey for his or her enjoyment, not for mine.
- I will encourage my child to play by the rules and to resolve conflicts without resorting
to hostility or violence.
- I will teach my child that doing one’s best is as important as winning, so that my child
will never feel defeated by the outcome of a game.
- I will make my child feel like a winner every time by offering praise for competing
fairly and trying hard.
- I will never ridicule or yell at my child for making a mistake or losing a game.
- I will remember that children learn best by example. I will applaud good
plays/performances by both my child’s team and their opponents.
- I will never question the officials’ judgment or honesty in public.
- I will support all efforts to remove verbal and physical abuse from children’s hockey
- I will respect and show appreciation for the volunteer coaches who give their time to
coach hockey for my child.
FAIR PLAY CODE - FOR SPECTATORS
- I will remember that participants play hockey for their enjoyment. They are not playing
to entertain me.
- I will not have unrealistic expectations. I will remember that players are not
professionals and cannot be judged by professional standards.
- I will respect the officials’ decisions and I will encourage participants to do the same.
- I will never ridicule a player for making a mistake during a game. I will give positive
comments that motivate and encourage continued effort.
- I will condemn the use of violence in any form and will express my disapproval in an
appropriate manner to coaches and league officials.
- I will show respect for my team’s opponents, because without them there would be no
- I will not use bad language, nor will I harass players, coaches, officials or other